Last Updated: [07.06.2026]

At Kaamakate, customer satisfaction and privacy are our top priorities. Due to the intimate nature of our products, certain restrictions apply to returns and refunds. Please read this policy carefully before making a purchase.

1. Return Eligibility

You may request a return or replacement only under the following circumstances:

• You received a damaged product.
• You received a defective or non-functional product.
• You received the wrong product.
• The product is missing parts or accessories.

To be eligible for a replacement or refund request, you must contact us within 48 hours of delivery.

2. Non-Returnable Items

The following products are not eligible for return:

• Opened or used intimate products.
• Products with damaged packaging caused after delivery.
• Products damaged due to misuse or improper handling.
• Items purchased during clearance or special sale promotions (unless defective).
• Gift cards or promotional vouchers.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please email our support team with:

• Your Order Number
• Photographs of the product
• Photographs of the package received
• A brief description of the issue

After verification, we may offer:

• Replacement of the product
• Store credit
• Full refund (if replacement is unavailable)

4. Order Cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

To request cancellation, contact our customer support team immediately after placing the order.

5. Refund Process

Once your refund request is approved, the refund will be processed to the original payment method.

• UPI Payments: 3–7 business days
• Credit/Debit Cards: 5–10 business days
• Net Banking: 5–10 business days
• Wallet Payments: 3–7 business days

Actual refund timelines may vary depending on your bank or payment provider.

6. Replacement Process

Approved replacement products will be shipped without additional charges. Replacement delivery timelines may vary depending on product availability and location.

7. Refused Deliveries

If an order is refused at the time of delivery without a valid reason, shipping charges and handling fees may be deducted from the refund amount.

8. Privacy & Discretion

All refund and replacement requests are handled confidentially. Your personal information and order details remain private and secure.

9. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

• Email: support@kaamakate.com
• Website: www.kaamakate.com
• Contact Page: Available on our website