Return & Exchange Policy

Last Updated: [Insert Date]

At Kaamakate, we are committed to delivering quality products to our customers. Due to the intimate and personal nature of the products we sell, we do not offer refunds under any circumstances.

1. Exchange Eligibility

A product may be eligible for exchange only in the following situations:

• Damaged product received
• Defective or non-working product received
• Wrong product received
• Missing parts or accessories

Exchange requests made for any reason other than those listed above will not be accepted.

2. Mandatory Unboxing Video Requirement

To claim an exchange, customers must record a complete unboxing video.

• The video must begin before opening the sealed package.
• The shipping label should be clearly visible.
• The entire unboxing process must be recorded without cuts or edits.
• The issue (damage, defect, missing item, or wrong item) must be clearly visible in the video.

Exchange requests submitted without a valid unboxing video will not be approved.

3. Reporting Timeline

Customers must report any issue within 24 hours of delivery.

Requests submitted after 24 hours from the delivery time may be rejected.

4. Exchange Approval Process

To request an exchange, please provide:

• Order Number
• Unboxing Video
• Photographs showing the issue (if applicable)
• Description of the problem

Our quality team will review the submitted evidence and determine whether the product qualifies for exchange.

5. No Refund Policy

Kaamakate does not provide refunds for:

• Change of mind
• Incorrect product selection by the customer
• Personal preference issues
• Delayed deliveries caused by courier partners
• Opened or used products
• Any approved exchange request

No monetary refund, store credit, wallet credit, or cash reimbursement will be provided.

6. Non-Exchangeable Products

For hygiene and safety reasons, the following products are not eligible for exchange unless proven damaged, defective, incorrect, or missing parts through a valid unboxing video:

• Used products
• Products damaged due to misuse
• Products altered or modified after delivery
• Products reported after 24 hours of delivery

7. Exchange Shipping

Once an exchange request is approved, our support team will provide instructions for the replacement process.

Replacement products will be shipped after verification and approval of the claim.

8. Privacy & Confidentiality

All exchange requests are handled confidentially. Customer information, order details, and submitted videos remain private and are used solely for claim verification purposes.

9. Contact Us

For exchange-related assistance, please contact us:

• Email: support@kaamakate.com
• Website: www.kaamakate.com
• Contact Page: Available on our website