Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at Kaamakate.
Important: Kaamakate follows an Exchange Only Policy. We do not offer refunds. Please review our Exchange Policy before placing an order.
1. Are your products shipped discreetly?
Yes. All orders are shipped in plain, unbranded packaging. There is no mention of product details or website information on the outer package.
2. Is my personal information kept private?
Absolutely. Your personal information, order details, and payment information are kept secure and confidential in accordance with our Privacy Policy.
3. Do you deliver across India?
Yes. We deliver to most serviceable locations across India through trusted courier partners.
4. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallet Payments, and other payment methods displayed during checkout.
5. How long does delivery take?
Most orders are delivered within 2–7 business days depending on your location. Remote locations may require additional delivery time.
6. Can I cancel my order?
Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.
7. Do you offer refunds?
No. Kaamakate does not provide refunds, cash reimbursements, wallet credits, or store credits under any circumstances.
8. Do you offer product exchanges?
Yes. Exchanges are available only if you receive:
- A damaged product
- A defective product
- A wrong product
- A product with missing parts or accessories
9. How much time do I have to report a damaged or defective product?
You must contact our support team within 24 hours of receiving your order. Requests submitted after 24 hours may not be approved.
10. Is an unboxing video required for exchange requests?
Yes. A complete unboxing video is mandatory for all exchange claims. The video must start before opening the sealed package and clearly show the issue.
11. What happens if I do not have an unboxing video?
Unfortunately, exchange requests submitted without a valid unboxing video cannot be processed or approved.
12. Can I exchange a product if I change my mind?
No. Exchanges are only available for damaged, defective, incorrect, or incomplete products. Exchanges for personal preference or change of mind are not allowed.
13. Can I exchange a product after using it?
No. Due to hygiene and safety reasons, used products are not eligible for exchange.
14. What should be visible in the unboxing video?
The video should clearly show:
- The sealed package before opening
- The shipping label
- The complete opening process without cuts
- The received product
- Any damage, defect, or missing item
15. How will I know my order has been shipped?
Once your order is dispatched, you will receive tracking information via email, SMS, or WhatsApp (where available).
16. Are your products safe to use?
We source products from trusted manufacturers. Customers should always follow the usage and care instructions provided with the product.
17. Can I track my order?
Yes. Tracking details are shared once your order is shipped, allowing you to monitor delivery progress.
18. What if I receive the wrong product?
Please contact us within 24 hours and provide your order details along with a complete unboxing video. After verification, we will arrange an exchange.
19. Do you ship internationally?
Currently, Kaamakate ships only within India unless otherwise specified on the website.
20. How can I contact customer support?
You can contact us through:
- Email: support@kaamakate.com
- Contact Form available on our website
- Customer Support details listed on our Contact Us page